Refund Policy

We believe shopping for fashion jewelry should be seamless and risk-free. That's why we offer 100% money-back guarantee on returns on your first order - with no strings attached!

If you are dissatisfied with your order for any reason, you may return it for a full refund.

 

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Clearance sale items and items during promotion cannot be returned.

To complete your return, we require a receipt or proof of purchase.  

Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 to 45 days depending on the issuing bank of the credit card . 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at jawaherat21@gmail.com.

 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

We only replace items if they are -

The item sent was defective or damaged

Wrong product was sent by us
The item was damaged in shipping.
The product is tampered.

If you need to exchange it for the same item, send us an email at jawaherat21@gmail.com or call us at +971567291901

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

  

All orders placed can be cancelled until they are dispatched. Once dispatched the customer has to pay the shipping charges for both ways in case of cancellation after dispatch.

For Cancellations please get in touch with us via phone or email us at info@jawaherat.com

Once the order is cancelled you will get the refund within 10-45 working days depending on the issuing bank of the credit card.

If the items have already been shipped then once we receive the items then the refund will be processed.

 

You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.